Customer Service
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Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.
CUSTOMER SERVICE INFO
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (9am – 7pm EST / 6am – 4pm PST)
For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)
For Warranty Outside the USA, please email us:
DealerWarranties@blackburndesign.com
Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.
Product FAQS
Why does my Flea light automatically shut off after a few seconds?2010 FLEA and FLEA USB lights ship in a DEMO mode so nobody leaves them on while they are on display. To disable DEMO mode, press and hold the power button for approximately 20 seconds. The light will turn on initially, and then turn off after approximately 20 seconds. Now, the light is fully functioning, and should have a normal runtime.
The FLEA 2.0 does not come in DEMO mode, and is ready to use immediately.
What type of charger can I use with my FLEA, FLEA USB, or FLEA 2.0?The original FLEA, which included our 1.5V Smart Charger(battery hook-up), is also compatible with the USB and USB+Solar chargers, which are available separately for purchase. Our FLEA USB is compatible with both the included USB charger(or USB+Solar), as well as our 1.5V Smart Charger. However, the FLEA 2.0 can only be charged with the USB or USB+Solar charger. The 1.5V Smart Charger cannot be used to charge the FLEA 2.0.
The FLEA 2.0 is easily identified by its clear power switch. FLEA and FLEA USB lights will have a black switch.
How long will I need to charge my FLEA?A complete charging cycle(0-100%) takes between 1-2 hours on a 1.5V Smart or USB charger. The USB+Solar charger requires between 5-7 hours. Charging time will vary depending on the battery’s charge level, and the actual output of the power source. Monitor the charging indicators of your light to know exactly when it is fully charged, and to ensure it is not overcharged.
After charging, my FLEA USB continues to blink intermittently, even after being removed from the power source? How can I stop this?This occurrence is a normal feature of the FLEA USB’s charging logic, and is necessary because USB ports often conduct above the standard USB voltage. Excess power input can damage the light’s circuits and battery chemistry. To prevent this, the light will blink to offload excess energy, but should desist after a short time. You can shorten this time by turning the light on for 1-2 minutes, which will settle the battery chemistry more quickly. If you have any further issues, please call our Customer Service for assistance.
My FLEA sometimes turns off after long periods of use. Is this normal?When the FLEA becomes critically low on battery life, it will shut itself off to prevent the full discharge of the battery. Turning the light back on will eventually discharge the battery completely, which will not allow it to be recharged. You can prevent this by charging your FLEA regularly. If your light turns off inexplicably, it is best for it to remain off until being charged again.
I don’t use my FLEA during the spring and summer. How should I store it?As with all rechargeable devices (cell phones, MP3 players, etc.), the rechargeable battery will slowly discharge over time, even when not in use. It is best to fully charge the light before storage. It should also be recharged periodically (every 2-2.5 months) in order to prevent its complete discharge.
What is the maximum diameter seatpost/bar a Mars or Voyager Click can affix to?The Voyager Click can easily fit on bars from 25.4mm to 31.8mm. Similarly, the Mars Click can accommodate seatposts from 1” to 31.6mm.
These lights should not be attached to ‘light loops’ featured on many seatbags and panniers; these loops are meant for ‘belt clips’, which are featured on our Mars 1.0, 2.0, & 4.0 lights.
My AnyValve head has one port. Does it work with Presta valves? Do I have to switch the internals around?The great thing about our new AnyValve head(on both floor and mini pumps), is that it requires no modification to adapt to Presta valves. The internal mechanism of the pump automatically adapts to the appropriate valve. Simply press onto the valve stem, and lift the lever.
Presta valves with less than a 15mm exposed from the rim may require a presta adapter or extender to function properly. A small extender is included with the header card of the pump for this reason. Any standard presta-to-Schraeder valve adapter will serve the same purpose.
Why are there three lever positions on the AnyValve head?The first position, with the lever lowered, indicates that the head is ‘unlocked’, meaning it is ready to accept a valve stem. The second position, at 90°, seals the head to the valve, and is used for threaded Presta valves and Schraeder valves. The third position, at 150°, allows the grommet to grip more tightly to smooth Presta valves and Presta valve extenders.
I have an older Blackburn floor pump, and would like to use the new AnyValve head. Is this possible?Yes! Virtually any Blackburn floor pump can be retrofitted with our new AnyValve head. It will be necessary to remove the existing head attachment, so that the end of the hose is bare. Certain Twist-Grip heads utilize a metal crimp fitting, which must be trimmed from the end of the hose before installation. The replacement head can be obtained through your local Blackburn dealer or our Customer Service, and will come with the necessary locknut to attach to the hose.
Hand and frame pumps cannot be retrofitted with the new Anyvalve style head. However, rebuild parts for existing heads are available through our Customer Service.
Airtower HP heads(PN 2013603) can also be purchased through a local dealer to refit any Blackburn floor pump.
How can I switch my Airtower HP head from tire-pressure bleed to hose-pressure release?This is done by removing the spring and presta ram from inside the head. First, unscrew the outer compression cap from the head, and remove the rubber grommet. Behind it is a plastic presta ram and a spring. Remove the spring and plastic presta ram, and reassemble the head with only the rubber grommet. Now, pressing the button will only release back-pressure from the hose, not from the tube. This allows for easier removal from the valve stem after inflation.
Can the AirStik SL, AirStik 2Stage, or AirTower-HP be used for Schraeder (standard auto) valves?The AirStik SL, AirStik 2Stage, and AirTower-HP are specifically designed for use only with Presta valves, and are not easily adaptable to Schraeder valves. It is possible to use a Silca adapter, available through your local bike shop, but this may not work with all Schraeder valves.
My Blackburn trainer came with a replacement quick release. Why is this necessary?The quick release skewer supplied with all trainers is of a standard shape and material, which is favored because of its secure fit into the clamp cones. Also, the steel lever and nut will not be damaged by repeated or prolonged clamping. Many modern skewers have bladed, alloy levers and a plastic covering on the nut. This design does not fit the trainer’s clamp cones securely (if at all), and can result in damage to the lever and nut, or even disengagement from the trainer. Some wheels may already have a skewer similar to the one included, though we do recommend the use of our supplied skewer. Replacing the skewer is simple, but should be done by a local bike shop if you are not familiar with the process. Once installed, it is not necessary to remove this skewer for normal use of the bicycle.
Can I use a Blackburn Trainer if my bike does not have a quick-release axle?Blackburn trainers are designed to work best with quick release axles, and we cannot guarantee compatibility with non-quick release axles. Please consult your local Blackburn dealer about your specific bicycle’s compatibility.
How can I know which Blackburn rack or Copilot baby seat will fit my bicycle?Our racks are designed to work with most bicycles common attachment points Due to the extremely wide variance in frame designs, we are unable to guarantee whether our racks will fit to all bicycles. It is best for a rack to be professionally installed, as certain frames may require alternate rack hardware (e.g. longer support arms, larger p-clamps). An experienced mechanic can easily determine the necessary hardware, or advise whether the bicycle cannot accommodate the chosen rack.
The Co-Pilot Limo and Taxi child carrier use the included Blackburn EX-1(or EX-1 Disc/EX-2, purchased aftermarket), and the same general rules should be followed. Be extremely cautious when installing a rack for use with a child carrier, as improper installation can result in injury. It is best for a professional to install racks for this purpose. See your local Blackburn dealer for assistance or advice regarding your specific bicycle.
