Compare0

You have no items to compare.

Close Recently added item(s)

You have no items in your shopping cart.

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

CUSTOMER SERVICE INFO

cs_reddivider

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:

DealerWarranties@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

cs_main_dropshadow

Warranty Policies – US Customers

cs_divider

Blackburn warrants to the original purchaser of its product that the product be free of defects in material and workmanship for the lifetime of the product, except to the extent prohibited by applicable law. If found to be defective, we will, at our sole discretion, either repair or replace it free of charge. Blackburn reserves the right to request the return of any product submitted for warranty consideration. Canadian customers should contact our Canadian distributor, Outdoor Gear Canada at 800-363-0693. International customers should contact a local dealer or regional distributor for warranty service.

Copilot trailers and child seats are warranted for a period of 1-year from the date of purchase.

Scope and Duration of the Warranty: For all current pumps, racks, bottle cages, cyclometers, multi-tools, mirrors, lights and trainers, this warranty program lasts for the lifetime of the original owner. This warranty program covers all parts of the above products and applies to all types of defects or failure, except for loss or damage due to unintended use.

Certain products produced previously (e.g. RX trainers & the ‘90s TP, MP, and FP pump series) have warranties of varying duration. Please consult your original packaging or owners’s manual for the warranty period, or call our Customer Service for further information.

Substitution / Discontinued Models: If your product is not currently available (i.e. discontinued), Blackburn will replace it with a comparable product from the current product line.

What is not covered: Blackburn System X Lights are covered by a LIMITED LIFETIME WARRANTY. This covers the lamp heads and cables only. It does not cover the System X dimmer, charger, battery or battery internals. X-Series batteries are covered by a 1 YEAR WARRANTY. This warranty does not apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, improper fit, alterations, or use unintended by the manufacturer. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Blackburn in connection with the sale of use of this product.

Details: This warranty is in lieu of all other agreements and warranties, general or specific, expressed or implied; no representative or person is authorized to assume liability on behalf of Blackburn in connection with the sale or use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty extends to residents of the United States only. International customers should consult their local dealer or distributor for warranty conditions in their area. Blackburn is not able to receive or ship product outside of the United States; we cannot be responsible for products ordered from US dealers and shipped to another country. Service through the original seller may be available, if the local distributor is unable to assist.

Warranty and Customer Service in North America
To make a claim, fill out the Warranty Claim form available through the link at left.
If you are unable to complete the form, you may call our Customer Service at 1-800-456-2355 for a Return Authorization(RA) number. Some issues may be resolved upon the initial communication.

When contacting Customer Service, please have the following ready:

  • Your Name and Mailing Address
  • Your Phone Number
  • Your Email Address (if applicable)
  • Product Model Name
  • Description of Issue

BLACKBURN CUSTOMER SERVICE
BELL SPORTS, INC.

1001 Innovation Road
Rantoul, IL 61866
(800) 456-2355
(217) 893-9300 
Fax: (217) 893-9054
helpdesk@blackburndesign.com

CONSUMER PRODUCT INFORMATION AND WARRANTY SERVICE

1001 Innovation Road
Rantoul, IL. 61866 USA
P: 800-456-2355

Customer Service for International Customers(Including Canada)

Blackburn is happy to answer questions about product specifications for any customer outside the US, either by email or phone.
However, for warranty service and sales outside of the United States, please use the International Distributor link on this site to get direct contact information for your local Blackburn Distributor. In some cases, it may be necessary to communicate through your local dealer.Blackburn is not able to receive or ship product outside of the United States; we cannot be responsible for products ordered from US dealers and shipped to another country. Service through the original seller may be available, if the local distributor is unable to assist.

Returns & Exchanges
We recommend that items be sent by a traceable method (such as FedEx or UPS). Blackburn is not responsible for lost or misdirected packages. We will return your product or replacement using FedEx Ground shipping. Expedited shipping is not possible. Please allow 1-2 weeks for delivery.


























































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































<