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Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

CUSTOMER SERVICE INFO

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Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:

DealerWarranties@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

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Warranty Policies – US Customers

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Blackburn warrants to the original purchaser of its product that the product be free of defects in material and workmanship for the lifetime of the product, except to the extent prohibited by applicable law. If found to be defective, we will, at our sole discretion, either repair or replace it free of charge. Blackburn reserves the right to request the return of any product submitted for warranty consideration. Canadian customers should contact our Canadian distributor, Outdoor Gear Canada at 800-363-0693. International customers should contact a local dealer or regional distributor for warranty service.

Copilot trailers and child seats are warranted for a period of 1-year from the date of purchase.

Scope and Duration of the Warranty: For all current pumps, racks, bottle cages, cyclometers, multi-tools, mirrors, lights and trainers, this warranty program lasts for the lifetime of the original owner. This warranty program covers all parts of the above products and applies to all types of defects or failure, except for loss or damage due to unintended use.

Certain products produced previously (e.g. RX trainers & the ‘90s TP, MP, and FP pump series) have warranties of varying duration. Please consult your original packaging or owners’s manual for the warranty period, or call our Customer Service for further information.

Substitution / Discontinued Models: If your product is not currently available (i.e. discontinued), Blackburn will replace it with a comparable product from the current product line.

What is not covered: Blackburn System X Lights are covered by a LIMITED LIFETIME WARRANTY. This covers the lamp heads and cables only. It does not cover the System X dimmer, charger, battery or battery internals. X-Series batteries are covered by a 1 YEAR WARRANTY. This warranty does not apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, improper fit, alterations, or use unintended by the manufacturer. This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Blackburn in connection with the sale of use of this product.

Details: This warranty is in lieu of all other agreements and warranties, general or specific, expressed or implied; no representative or person is authorized to assume liability on behalf of Blackburn in connection with the sale or use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty extends to residents of the United States only. International customers should consult their local dealer or distributor for warranty conditions in their area. Blackburn is not able to receive or ship product outside of the United States; we cannot be responsible for products ordered from US dealers and shipped to another country. Service through the original seller may be available, if the local distributor is unable to assist.

Warranty and Customer Service in North America
To make a claim, fill out the Warranty Claim form available through the link at left.
If you are unable to complete the form, you may call our Customer Service at 1-800-456-2355 for a Return Authorization(RA) number. Some issues may be resolved upon the initial communication.

When contacting Customer Service, please have the following ready:

  • Your Name and Mailing Address
  • Your Phone Number
  • Your Email Address (if applicable)
  • Product Model Name
  • Description of Issue

BLACKBURN CUSTOMER SERVICE
BELL SPORTS, INC.

735 Pacesetter Drive
Rantoul, IL 61866
(800) 456-2355
(217) 893-9300 
Fax: (217) 893-9054
helpdesk@blackburndesign.com

CONSUMER PRODUCT INFORMATION AND WARRANTY SERVICE

735 Pacesetter Drive
Rantoul, IL. 61866 USA
P: 800-456-2355

Customer Service for International Customers(Including Canada)
Blackburn is happy to answer questions about product specifications for any customer outside the US, either by email or phone.
However, for warranty service and sales outside of the United States, please use the International Distributor link on this site to get direct contact information for your local Blackburn Distributor. In some cases, it may be necessary to communicate through your local dealer.

Blackburn is not able to receive or ship product outside of the United States; we cannot be responsible for products ordered from US dealers and shipped to another country. Service through the original seller may be available, if the local distributor is unable to assist.

Returns & Exchanges
We recommend that items be sent by a traceable method (such as FedEx or UPS). Blackburn is not responsible for lost or misdirected packages. We will return your product or replacement using FedEx Ground shipping. Expedited shipping is not possible. Please allow 1-2 weeks for delivery.