In 1975, Jim Blackburn looked at the at the emerging cycling culture and knew he could make a difference. That meant thinking from the user's perspective, showing respect for materials and their functionality, while bringing unprecedented innovation. Over the years, we've taken those principles to build gear that allow people to go further, do more and be prepared for anything.
FOCUSED ON INNOVATION.
DRIVEN BY TECHNOLOGY & PERFORMANCE.
WE ARE NOWHERE WITHOUT YOU.
Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.
Customer Service Info
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)
For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)
For Warranty Outside the USA, please email us: firstname.lastname@example.org
Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.