Blackburn

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us: consumersupport-bbrn@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Check-out

Blackburns checkout process is safe and secure, so when you are ready to complete your purchase you can feel safe knowing that your personal information is fully protected.
You are now ready to complete your purchase.

1. Choose a checkout method:
a. If you are a returning customer and have an account at www.blackburndesign.com and you can log-in to your account to expedite your purchase. Logging-in will pre-populate your billing and shipping information so you save time and avoid errors.
b. If you are a new customer and do not have an account you can choose to checkout as a guest or register so that your information is securely saved for future purchases.
c. Ship to multiple addresses Blackburn makes it easy for you to ship orders to multiple addresses during a single checkout process, so that you only need to pay once. To ship to multiple addresses you need to:
i. Have an account with Blackburndesign.com
ii. Click the ship to multiple addresses link on the checkout page

2. Enter your billing information
a. If you signed-in, your billing information will automatically appear in a drop-down menu. If your billing information has changed, you can select new address to add or update your information
b. If you are checking out for the first time or choose to check out as a guest, simply enter the billing information that matches that information with your credit card company

3. Select a shipping option
a. Ship to same as billing address
b. Choose a different shipping address
i. Enter the address that youd like the products shipped and click continue
ii. Please be sure that all information is correct
iii. If you are signed into your account, you will see a drop down menu of stored shipping address options. You can select from a stored address or select new address to add another.

4. Choose a shipping method
Blackburn offers 3 Federal Express Shipping options
a. Federal Express Home Delivery (Standard 7-10 day shipping)
b. Federal Express Ground (5-7 day delivery)
c. Federal Express 2 Day
d. USPS Priority
*Shipping rates vary based on a number of factors including Shipping Method selected, weight of shipment and location of delivery. Shipping options may not be available to all areas. Please see Blackburns Shipping Policy for complete details of rates and guidelines

5. Enter Payment Information
a. Enter your Visa, MasterCard or American Express credit card information including your 3 or 4 digit CVV security #. All fields are necessary and must be accurate to submit
b. If you have a discount code or gift card, click the add/remove gift card link to enter this information and apply the discount to your order. After you enter your discount code, you will be take back to the checkout step where you left off

6. Review your Order
If everything looks good, click Submit.

7. Confirmation
a. Upon successful completion of your order, you will be taken to a receipt confirmation page which provides you with your order number and information about the order. Please note: We cannot change or cancel an order once it has been placed.
b. You will receive a confirmation email with your purchase receipt as well as a your item has shipped email when your order has been fully processed and has left our warehouse