Customer Service




Welcome to the Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Create an Account

Creating an account is easy and will save you time and effort for any future purchases at that you make.

Your e-mail address will act as your username to log-in to your account as well as receive important email messages about your order.

If you forget your password, your email address will help you recover this information so you can update your account and log-in to view what you need.

Your account allows you access and save order history info such as:
1. Multiple billing and shipping addresses (create an address book)
2. Ability to track your order(s)
3. View Order History
4. Save and edit Product Reviews
5. Add tags to easily go back to products that you are interested in
6. Save or change your communication preferences to receive special offers from Blackburn Design
7. View your Wishlist
8. Check Gift Card Balance
9. Send invitations to others

Click here to create an account.