Blackburn

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us: consumersupport-bbrn@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Making a Purchase

At Blackburndesign.com our goal is to make finding and ordering Blackburn products as simple as possible. Follow the steps below to easily make a purchase on our site.

1. Use the navigation links or search box found on every page to find the product(s) you would like to buy.

2. Choose size or other applicable product feature from the drop menu on Product Gallery or Product Detail pages to ensure you get the correct model that you are looking for. (Notes Some products require multiple selections such as Size and Color while other products require no drop down selection, as they may come in only one size, color or other feature)

3. Add the items to your cart. You can do so in two ways:
a. On product Gallery pages Rollover any product thumbnail. Select from dropdown menus your specific product choices and click Add to Cart
b. On product Detail pages Select from dropdown menus your specific product choices and then Click Add to Cart

4. Go to Checkout Once you have added a product(s) to your cart you can either:
a. Click on Check out Link at the top of any page or click on your mini-shopping cart and click Check out button. Before you proceed to checkout, you may want to review the items in your Shopping Cart to ensure you have placed all the right products, colors, sizes, quantities, etc. in your cart that youd like to purchase.
b. Continue shopping Click on any navigation links to continue shopping the site. Products in your Cart will remain in your cart until you are ready to Checkout

5. Complete your Order Once you have all the right products youd like to purchase and have clicked checkout, you will be taken through an easy STEP by STEP check out process to complete your order.
a. You can either check out as a Guest or Sign-in as a registered user to expedite the checkout process and access your account at a later time.
b. Once your order is complete you will see a confirmation page and receive a confirmation email to the email address you provided. The confirmation email will contain the web order # and other product purchase information that you may need to return/exchange of your order. You will also receive another email when your items have shipped.

Thats it!