Customer Service




Welcome to the Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Promo / Discount Codes

Steps for Redeeming a Promotion or Discount Code:
1. On the payment page during the checkout process, click the add promo code/gift card link and then enter the discount/promo code exactly as it appears, in the discount code box. You can also add a discount code by adding it directly in shopping cart before checking out.
2. Codes are case sensitive.
3. Click Apply Coupon or Apply Giftcard

If your discount qualifies, it will be displayed in the payment summary. Only one promotional discount code per order will be accepted.