Customer Service




Welcome to the Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

The Shopping Cart

The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there until they are purchased, removed, or left there for more than 24 hour time period between visits.

Options in the Shopping Cart:

  • Review your order
  • Update the quantity To do this, simply type in the quantity you wish to purchase and click Update Cart
  • Remove an item from your Shopping Cart To remove an item, click on Remove from Cart
  • Return to shopping If you wish to continue shopping you can click on Continue Shopping to browse for additional items. Your shopping cart items will remain there while you shop. You can go back to your Shopping Cart by clicking the shopping cart link at the top of every page.
  • Checkout If you have all the items youd like to purchase in your shopping cart, you can click Checkout to complete your order. Our checkout process is fast, easy and secure.