Blackburn

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us:
consumersupport-bbrn@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Wishlists

When you are shopping on www.blackburndesign.com and find items that you wish to save but not purchase immediately, add them to your Wish List. Your Wish List saves items even after you leave our site, making it easy to relocate and purchase your favorite items in the future. You can access your Wish List every time you visit www.blackburndesign.com by signing in with your Account e-mail and password.

Options in the Wish List:
1. Move an item to your Shopping Cart
2. Return to shopping
3. Send Wish List to a friend