Blackburn

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us: consumersupport-bbrn@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

cs_main_dropshadow

Return / Exchange Form

cs_divider

Only items purchased from Blackburndesign.com within 30 days of the date of purchase can be returned or exchanged. The item must be in restock-able condition (tags, stickers still on the product along with the original box and documentation).

For items not purchased on our website, please refer back to the original place of purchase or assistance with your return or exchange.

All fields are required.

Please allow 2 business days (Monday through Friday 8am-5pm Central) for processing from the time we receive the item(s).

You will receive a prepaid FedEx label from FedEx for your return or exchange via the provided email address once the item has been processed. Be sure to check your Spam/Junk folder for the label.

There are no restocking fees.

To ensure quick and accurate processing, please ship your item(s) using only the FedEx label(s) we provide to you.

For returns, credit will be issued back to the card(s) used to purchase the item(s). Please allow 7-10 business days from the return processing date.