Blackburn

Customer Service

FOCUSED ON INNOVATION.

DRIVEN BY TECHNOLOGY & PERFORMANCE.

WE ARE NOWHERE WITHOUT YOU.

Welcome to the BlackburnDesign.com Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at BlackburnDesign.com easy and convenient.

Customer Service Info

Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.

For site or ordering issues, please call: 1-877-358-2239
Hours of operation Mon – Fri: (8am – 5pm CST)

For Warranty related questions, please call: 1-800-456-2355 (USA)
Hours of operation Mon – Fri: (9am – 6pm EST / 6am – 3pm PST)

For Warranty Outside the USA, please email us: consumersupport-bbrn@blackburndesign.com

Note: Blackburn does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

Return Policy

Only orders placed through BlackburnDesign.com are eligible for return through Blackburn. If you purchased a Blackburn product through one of our retail partners, please return that item directly through that store. Alternatively, you cannot exchange a Blackburn product that you purchased through our website at a Blackburn retailer.

Completing a Return Form:
Use our Return/Exchange Menu to fill out an online Return Form to begin the return process . Be sure to have a copy of your web order number available to complete this form. Once entered, you will be able to review all eligible orders, and select the items you wish to return.

Upon successful completion of this form you will receive a confirmation email with an RA (Return Authorization) number, and instructions as to how to access and print a return shipping label.

All products must be returned to our warehouse within 30 calendar days of the issuance of the Return Authorization Number, with your RA#, new, unused and in original unmarked packaging including any accessories, manuals, documentation and registration that was included with the product that you received it in.

Return Mailing Labels: 
The return mailing label obtained from our online Returns and Exchanges Menu is valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other shipments (even from the same order) in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect item, etc.), we will pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Receiving a refund: 
Once we receive the product at our warehouse, and confirm the product meets the criteria for a return, we will refund your credit card within 3-5 business days. Refunds will be for the amount you paid for the product(s) minus a $7.99 restocking fee. Original freight charges and any handling fees will not be refunded.

If the item being returned is a result of our error, you will be refunded for all charges you incurred, including shipping, and you will not be charged a restocking fee.

Click here to complete an online Return/Exchange form.